SHIPPING POLICY
HOW LONG DO YOU TAKE TO DELIVER PRODUCTS?
1) Ready-to-ship (non-customized) products.
2) Estimated Delivery: 3 to 5 working days (varies by location).
3) Possible Delays
✅ Payment Issues
✅ Product Replacements
✅ Custom Processing
4) Made-to-order (customized or print-on-demand) products
5) Estimated Delivery: Up to 60 days or more, depending on production time.
💡 NEED ASSISTANCE
If your order is delayed beyond the expected timeframe, feel free to reach out
📞 8939413939 | 📞 +91-9582541493
HOW DOES CUSTOMS WORK FOR ORDERS? WHO PAYS THE CUSTOM AND TAXES?
📌 Customs Duties & Taxes
✅ Customs duties and taxes are imposed by the destination country's authorities based on local regulations and tax slabs.
✅ These charges must be paid by the buyer. Costumewala.com and its suppliers are not responsible for any tax payments to the customs authority.
📌 Factors Affecting Customs Charges
✅ Destination country’s regulations.
✅ Order value.
✅ HSN code of the imported products.
📌 How to Estimate Customs Charges?
✅ Check your country's customs slabs to estimate possible taxes.
✅ Online tools like Simply Duty can help calculate expected duties and taxes.
✅ Note: These are only estimates—the final tax value is determined by your local customs authorities.
Ordering and shipping information
Throwing a party isn’t always easy, but ordering supplies for your party has never been easier!
Here are common questions we get about ordering from our website. Please read some of the questions below and we will provide the answer.
Which forms of payments do you accept for orders placed online?
We accept payment via all major credit and debit cards. We also accept NEFT payments along with Cash on Delivery options.
How will my order be shipped? Which shipping method will be used?
All orders are shipped via ground shipping only unless you call us and make a special request for expedited shipping for the same. Extra charges are implied for expedited shipping. We work with leading courier companies in India like First Flight, DTDC and Blue Dart.
When will my order ship?
Ready-to-Ship (Non-Customized) Products
✅ Estimated delivery: 3 to 7 working days (varies by location).
✅ Possible delays: Payment issues, product replacements, or customs processing.
✅ We strive for the fastest possible delivery while managing all sourcing factors.
Made-to-Order (Customized or Print-on-Demand) Products
✅ Estimated delivery: Up to 60 days or more, depending on production requirements.
✅ Manufacturing and customization may extend the timeline.
📞 Need Help?
If your order is delayed, feel free to contact us at +91-8939413939.
We ensure clear and timely communication to keep you informed.
How do I track an order?
You will receive your Tracking Number within 24 hours after the order has been shipped. You can track your order status by logging on to the carrier’s website provided to you in the email along with the tracking number.
I am a little concerned about using my credit card on the internet. How safe is it?
Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection (“Secure Sockets Layer” or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
Contact us
Support Availability
✅ We promptly respond to emails Monday to Saturday, from 11 AM to 7 PM.
✅To reach us, simply fill out the contact form above.
Order-Related Inquiries
When reaching out about an order, please include:
✔️ Order Number
✔️ Your Name
✔️ Address
✔️ Phone Number (Include if you’d like a callback)
Career Opportunities
Interested in joining our team? Click here to explore career opportunities.
Store Locations
Want to visit us? Check our Store Locator for the nearest outlet.
📞 Need Assistance?
Call us at +91-8939413939 for immediate support.
Corporate Inquiries
You can also reach our headquarters at costumewala33@gmail.com.
CostumeWala
No.28.sadayappan street,
Raja Annamalai Puram,
Chennai 600028.