SHIPPING POLICY
HOW LONG DO YOU TAKE TO DELIVER PRODUCTS?
The estimated delivery timeline for ready-to-ship (non-customized) products is between 3 to 5 working days, depending on the delivery location. However, due to unforeseen circumstances in rare cases (e.g., payment delay, replacements of products, custom delays) the order delivery timeline may extend. We ensure the fastest delivery possible while also managing all parameters of sourcing. For our made-to- order (customized or print on demand) products, depending upon the needs and specifications, order may take 60 days or more to reach the customers, accommodating for the manufacturing timeline.
In case of an issue with delivery taking longer than expected, please feel free to contact us at 8939413939 Tel: +91-9582541493. We ensure transparent communication to keep you at ease while the order is reaching you.
HOW DOES CUSTOMS WORK FOR ORDERS? WHO PAYS THE CUSTOM AND TAXES?
All custom duties and taxes are levied by the customs authorities in the destination country as per local rules and tax slabs. These are to be paid by the buyer and costumewala.com or its suppliers are not liable for any tax payment to the destination customs authority. The final value levied depends on the destination country, order value and the HSN code of products imported.
Please check your country’s custom slabs to get an estimated value of the taxes you may expect. There are useful tools available online such as Simply Duty where you can check expected duty and taxes. However, please note that these may not be final, and final value can only be shared by your local authorities
Ordering and shipping information
Throwing a party isn’t always easy, but ordering supplies for your party has never been easier!
Here are common questions we get about ordering from our website. Please read some of the questions below and we will provide the answer.
Which forms of payments do you accept for orders placed online?
We accept payment via all major credit and debit cards. We also accept NEFT payments along with Cash on Delivery options.
How will my order be shipped? Which shipping method will be used?
All orders are shipped via ground shipping only unless you call us and make a special request for expedited shipping for the same. Extra charges are implied for expedited shipping. We work with leading courier companies in India like First Flight, DTDC and Blue Dart.
When will my order ship?
The estimated delivery timeline for ready-to-ship (non-customized) products is between 3 to 7working days, depending on the delivery location. However, due to unforeseen circumstances in rare cases (e.g., payment delay, replacements of products, custom delays) the order delivery timeline may extend. We ensure the fastest delivery possible while also managing all parameters of sourcing. For our made-to- order (customized or print on demand) products, depending upon the needs and specifications, order may take 60 days or more to reach the customers, accommodating for the manufacturing timeline.
In case of an issue with delivery taking longer than expected, please feel free to contact us at +91-8939413939. We ensure transparent communication to keep you at ease while the order is reaching you.
How do I track an order?
You will receive your Tracking Number within 24 hours after the order has been shipped. You can track your order status by logging on to the carrier’s website provided to you in the email along with the tracking number.
I am a little concerned about using my credit card on the internet. How safe is it?
Ordering on our site is as safe as placing an order over the phone, thanks to the security measures we have in place. When you enter your personal information, you are on a secure connection (“Secure Sockets Layer” or SSL for short). This is the same standard of security used by many financial institutions. As far as how we use your personal information, please refer to our Privacy & Security Information page.
Contact us
We answer our emails promptly Monday to Saturday (11AM-7PM). Just use the contact form above. When asking a question about an order, please include your Order Number, your Name, Address and Phone Number so that we can help you promptly. If you want us to call you, be sure to include your number.
If you are interested in career opportunities with our company, please click here.
If you would like to know where our stores are located, please visit our Store Locator.
Questions? Please call us at +91-8939413939.
You may also contact our corporate headquarters by writing to us at:
Costume Wala
No.28.sadayappan street,
Raja Annamalai Puram,
Chennai 600028.