DELIVERY AND RETURN POLICY

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Shipping and Delivery 

 ✅ We ship to India. 

 ✅ Delivery times and costs are estimates and may vary, State to state and shipping company to shipping         company. 

 ✅ You are responsible for providing accurate shipping information.

Return Policy 

At COSTUMEWALA, we strive to provide complete satisfaction to our customers. If for any reason you're not delighted with your purchase, you can return it within time frame [ 7-15 days] from the date of delivery. 

Eligibility for Return

To be eligible for a return, the item must: 

🔹  Be in its original condition (unused) 

🔹 Have original tags, packaging, and accessories 

🔹 Not be damaged or tampered with 

Return Process

✔️ Contact our customer support via +91-8939413939/costumewalachennai@gmail.com] within [24 HRS] 

✔️ Provide order number, reason for return, and photos of the item (if damaged) 

✔️ Receive return shipping address and instructions 

✔️ Ship the item back within [48HRS] 

✔️ Receive refund/store credit within [3 WORKING DAYS].

Refund Options

🟢 Full refund to original payment method 

🟢 Store credit for future purchases 

🟢 Exchange for a different size/color  

Exceptions

🔴 Custom-made or personalized items 

🔴 Items on sale or clearance 

🔴 Items damaged due to customer negligence 

🔴 Items returned without original packaging/accessories 

Cancellation Policy

📌 Orders can be canceled within 24 hours of placement.

📌 Contact customer support for assistance. 

Contact Information

For returns, refunds, or cancellations, please contact:  

📍 COSTUMEWALA

📞 8939413939

📧 costumewalachennai@gmail.com 

Additional Notes

🔹 Return shipping costs are bearer's responsibility.

🔹 Refunds will be processed within time frame from receiving returned items .

🔹Store credit is valid for 5 WORKING DAYS.

Amendments 

🔹This return policy may be updated at any time. 
🔹Changes will not affect existing orders.